Shipping policy

Shipping Policy

Effective Date: 02/02/2024

Welcome to MAK BOOTS & GARMENTS ("we," "our," or "us"). This Shipping Policy outlines the terms and conditions related to the shipping of products purchased on our website. By placing an order, you agree to the terms specified herein.

1. Order Processing:

a. Processing Time:

  • Orders are typically processed within 1-2 business days, excluding weekends and holidays.

b. Order Confirmation:

  • You will receive an email confirmation once your order has been successfully placed.

2. Shipping Rates and Delivery Times:

a. Shipping Costs:

  • Shipping costs are calculated at checkout based on the selected shipping method and destination.

b. Delivery Times:

  • Estimated delivery times vary based on the shipping method and destination.
  • Please note that unforeseen circumstances, such as customs delays, may impact delivery times.

3. Shipping Methods:

a. Standard Shipping:

  • Standard shipping typically takes 3-5 business days within the UK -             (Some items may not be immediately available in our on-hand stock and will need to be ordered from our warehouse. As a result, delivery times may vary. We strive to process and ship all orders as quickly as possible and will provide estimated delivery times at checkout. If there are any delays, we will notify you promptly.)

4. International Shipping:

a. Customs and Duties:

  • International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries.

b. Delivery Delays:

  • International shipping may experience delays due to customs processing.

5. Order Tracking:

a. Tracking Information:

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information.

b. Tracking Assistance:

6. Undeliverable Packages:

a. Address Accuracy:

  • It is the customer's responsibility to provide accurate shipping information.

b. Undeliverable Packages:

  • If a package is undeliverable due to incorrect address details, the customer will be responsible for reshipment costs.

7. Shipping Promotions:

a. Free Shipping:

  • Free shipping promotions may be subject to specific terms and conditions. Refer to the promotional details for more information.
8. Returned Orders Due to Non-Payment of Customs Fees:
If a package is returned to us due to unpaid customs fees, the customer will be responsible for covering the shipping costs for the return and any related handling fees. The following options will be available:
  • Reshipment of the Order:
    We can arrange for your order to be resent after the outstanding customs fees and additional shipping charges are cleared.
  • Refund of the Order:
    If you choose not to have the order reshipped, a refund will be issued for the cost of the product(s) only. Shipping costs are non-refundable, and a restocking fee of 15% will be deducted from the refund amount.
9. Incorrect Shipping Information or Unaccepted Delivery:
If an order is returned due to incorrect shipping details provided by the customer or failure to accept the delivery, the customer will be responsible for all associated return and reshipment costs.
  • Reshipment of the Order:
    We can reship the package once the correct shipping information is provided and any additional shipping fees are covered.
  • Refund of the Order:
    Should you choose not to have the order resent, a refund will be processed for the product(s) only, with the original shipping costs and a restocking fee of 15% deducted.
10. Items Eligible for Restocking:
All items must be returned in their original condition unworn, unwashed and with all tags attached. We reserve the right to refuse a refund or reshipment if the returned items do not meet these criteria.

11. Exceptions:
Certain promotional or discounted items may be final sale and not eligible for returns or refunds. Please review the terms and conditions associated with these items at the time of purchase.

12. Contact Us:

If you have any questions or concerns regarding our Shipping Policy, please contact us

13. Changes to this Policy:

We reserve the right to update or modify this Shipping Policy at any time. Please check our website for the latest version. Your continued use of our website indicates your acceptance of any changes.