Return and Refund Policy

Effective Date: 02/02/2024

Welcome to MAK BOOTS & GARMENTS ("we," "our," or "us"). We want you to be completely satisfied with your purchase. This Return and Refund Policy explains our procedures for returns, exchanges, and refunds to provide you with a clear understanding of your rights as a customer.

1. Returns and Exchanges:

a. Eligibility:

• We accept returns and exchanges within 14 days from the date you received your item.
• To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.

b. Non-Eligible Items:

• Personalized or customized items
• Final sale items
• Items damaged or altered after delivery

c. Return Process:

• Contact our customer service team to initiate the return process.
• Provide your order number, the item(s) you wish to return, and the reason for the return.

d. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• We recommend using a trackable shipping service for your return.
• Approved returns must be sent back within 14 days of the return request. Returns received after this period will be subject to a 20% restocking fee.

2. Refunds:

a. Refund Eligibility:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Refunds are processed for eligible items, excluding shipping costs.

b. Refund Method:

• Refunds are issued to the original payment method used for the purchase.

c. Refund Timing:

• Please allow up to 10 business days for the refund to be processed and reflected in your account.

3. Exchanges:

a. Exchange Process:

• If you received a defective or damaged item, contact our customer service team to arrange an exchange.
• Provide details of the issue, and we will guide you through the exchange process.

4. Damaged or Defective Items:

a. Reporting Damage:

• Report any damaged or defective items within 14 days of receiving your order.
• Include clear photos of the damaged or defective product and packaging.

b. Resolution:

• We will assess the issue and, if applicable, provide a replacement or issue a refund.

5. Contact Us:

If you have any questions or concerns regarding our return and refund policy, please contact us

6. Changes to this Policy:

We reserve the right to update or modify this Return and Refund Policy at any time. Please check our website for the latest version. Your continued use of our website indicates your acceptance of any changes.